OPEN TO IT & CYBERSECURITY OPPORTUNITIES
Hello, I'm
Muhammad Munir
Cybersecurity Graduate · IT Support Professional
First-Class Cyber Security graduate from Buckinghamshire New University, combining hands-on IT support experience with practical security labs, systems troubleshooting and customer-focused service.
⌑✓
Security mindsetDetect · Investigate · Respond
IT operationsSupport · Maintain · Improve
SECURE SYSTEMS. BETTER EXPERIENCES.
Cyber Security
experience (2018–2022)
listed in CV
security projects
01 / THE PERSON BEHIND THE PROFILE
About me.
Technical curiosity, dependable support and a people-first approach.
✳
Technology should work securely — and work for people.
I am a First-Class Cyber Security graduate from Buckinghamshire New University with professional experience in first- and second-line IT support, systems maintenance, network troubleshooting and operational coordination.
My background also includes customer-facing work across telephone, email and SMS channels, resolving enquiries and complaints, supporting colleagues, and helping people use business systems effectively. I enjoy investigating problems, communicating clearly and continually developing my technical skills.
02 / TECHNICAL TOOLKIT
Skills & capabilities.
A selection of tools and knowledge areas listed in my CV.
IT Support & Systems
Windows, macOS, Linux, Windows Server, Active Directory, Microsoft 365, Google Workspace, Intune.
Security Operations
Log analysis, SIEM monitoring, alert triage, incident escalation, IOC investigation and SOC reporting.
Networking
TCP/IP, DNS, DHCP, VPN, firewalls, routing and switching fundamentals.
Cloud & Platforms
Microsoft Azure, AWS (EC2, IAM, CloudWatch), Defender, M365 Security and GitHub.
Security Learning Tools
Splunk (basic), LetsDefend, TryHackMe, Wireshark and Cisco Packet Tracer.
Professional Skills
Analytical thinking, problem-solving, communication, teamwork, time management and continuous learning.
03 / PROFESSIONAL JOURNEY
Experience that connects.
IT operations, team support and customer communication.
AUG 2020 — AUG 2022
2nd Line Support Technician / Operations Coordinator
The Servicing Master Centre Ltd · Reading, UK
- Delivered IT support for hardware, software and network systems across multiple environments.
- Managed Microsoft 365 security, endpoint configuration and system patching.
- Monitored infrastructure and implemented preventative technical measures.
- Maintained documentation, user access controls and asset management records.
- Supported technical operations in high-pressure, deadline-driven scenarios.
AUG 2018 — AUG 2020
1st Line Support Technician / Supervisor
Green Metro Cars Reading Ltd · Reading, UK
- Provided customer support by phone, email and SMS, resolving queries professionally and promptly.
- Led the IT team in maintaining infrastructure, physical servers and the dispatch system.
- Monitored PCs and systems for suspicious activity, supporting data security and performance.
- Maintained printers, phone systems, PCs, Driver App and Passenger App functionality.
- Managed operational records, bookings, customer queries, complaints and transactions.
- Supported company policies, service standards and operational targets.
MAY 2011 — JUL 2013
Receptionist
Loddon Cars · Twyford, Wokingham, UK
- Responded to customer enquiries by phone and email with prompt, professional communication.
- Built positive working relationships with customers and drivers.
- Trained staff and drivers on Auto Cab Dispatch, Driver App and Customer App software.
- Used Word, PowerPoint, Excel and Outlook for bookings and internal reporting.
A PEOPLE-FIRST STRENGTH
Customer service is part of my technical toolkit.
Professional experience handling customer queries through telephone, email and SMS, maintaining records, supporting users and helping teams use operational software. Additional face-to-face and online text-message experience can be added with your confirmation of the roles and examples.
04 / HANDS-ON LEARNING
Selected projects.
Practical work and simulated environments described in my CV.
01◈SECURITY OPERATIONS
SOC / ALERT INVESTIGATION
LetsDefend SOC Simulations
Analysed security alerts, investigated phishing and malware events, triaged SIEM logs and generated incident reports.
02⌁THREAT DETECTION
TRYHACKME LAB
Threat Detection Lab
Detected and mitigated simulated cyberattacks using threat intelligence and network monitoring exercises.
03⌘NETWORK DEFENCE
CISCO PACKET TRACER
Network Defence Project
Designed a secure LAN with VLAN segmentation, IDS configuration and firewall rules using Cisco Packet Tracer.
04☁CLOUD SECURITY
AWS
Cloud Security Setup
Configured IAM roles, enabled logging and implemented monitoring using Amazon CloudWatch.
05 / EDUCATION & DEVELOPMENT
Learning with purpose.
BSc (Hons) Cyber Security
Buckinghamshire New University · High Wycombe, UK
First-Class HonoursBTEC Electrical & Electronics Engineering — Level 4
The London College (LCUCK) · London, UK
BTEC Business — Level 3
Oxford College of London · London, UK
06 / CERTIFICATIONS
Credentials & ongoing study.
✓
Introduction to CybersecurityCisco · Issued
✓
TryHackMe Level 4As listed in CV
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LetsDefend SOC Fundamentals & Hands-On Alert AnalysisOngoing in CV
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CompTIA Tech+Listed in CV
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CompTIA A+Ongoing in CV
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CompTIA Security+Ongoing in CV
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AWS Certified Cloud PractitionerOngoing in CV
Certification status is reproduced from the CV. Please verify the current status and exact award titles before publishing.
07 / START A CONVERSATION
Let's make technology work better.
Interested in IT support, cybersecurity, SOC or technical operations opportunities? I'd be pleased to connect.